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Privacy Police

1. Introduction

EXEL (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or use our services.

2. Data Controller

For the purposes of data protection laws, EXEL is the “data controller” of your personal data, which means we determine the purposes and methods of processing your information.

3. Types of Data Collected

We may collect and process the following types of information:

  • Personal Data: Includes your name, email address, postal address, phone number, and payment information.
  • Usage Data: Information like your IP address, browser type, device type, and interaction details (pages visited, time spent, etc.).
  • Cookies: We use cookies to enhance user experience and analyze site usage. For more details, please refer to our Cookie Policy.

4. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • To process your orders and manage your account.
  • To communicate with you about your orders and services.
  • To provide customer support.
  • To send you marketing communications, if you have opted in.
  • To comply with legal obligations and enforce our rights.

5. Data Sharing and Transfers

We may share your data with trusted third-party service providers, such as payment processors and delivery companies, to fulfill our contractual obligations. We ensure that all service providers comply with GDPR standards and have appropriate safeguards in place.

6. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. This includes meeting legal, accounting, or reporting requirements.

7. Your Rights Under GDPR

As a resident of the UK, you have the following rights:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request that inaccurate data be corrected.
  • Right to Erasure: You can request the deletion of your data, subject to certain conditions.
  • Right to Data Portability: You have the right to obtain and reuse your data.
  • Right to Object: You can object to certain types of processing.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no online service is 100% secure.

9. Cookies

Our website uses cookies to improve user experience and analyze site usage. You can choose to disable cookies through your browser settings. For more details, please review our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or by posting an updated policy on our website.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@exel-underwear.com.